Refund policy

  

Return & Refund Policy

You have the right to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase.

To start a return, contact us at hope.feijo@gmail.com with your order number and the reason for the issue. We review each case individually, and in most situations you will not need to physically return the product — we resolve it with a refund or a replacement, whichever fits the situation best. Specific instructions (including whether a return is required) will only be provided after we've been in touch with you.

You can always contact us for any return question at hope.feijo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.